Custom merchandise store FAQs for organizations.

FanGearHQ builds complete e-commerce shops for teams, schools, clubs and community organizations. Each shop is fully branded with the organization’s logo and colours, while we manage products, payments, shipping and customer support.

There are no store setup fees or monthly charges for your organization, and you do not need to purchase or store inventory.

Tell us about your organization through the Start Your Store form. We will discuss your goals, branding and the partnership terms before building your fully branded online shop.

Timing depends on receiving your logo and completing the agreement. FanGearHQ handles the shop setup and product selection and will confirm a launch plan with you.

FanGearHQ chooses proven products for your organization, creates the branded designs and keeps the selection current. You provide your logo and colours. If you have a particular item in mind, contact us and we can assess whether to curate it for your store.

Your store can stay open year-round. Orders are produced on demand, so supporters can buy individual items without a collection window.

FanGearHQ coordinates production, delivery updates and customer service. Customers can contact us about orders; your volunteers do not need to sort or distribute merchandise.

Yes. Ask us about coordinated team orders and names or numbers on eligible products. We will confirm available options and pricing before an order.

We keep the product selection current and can update your branding when it changes. Contact us about a specific item you would like us to consider for your store.

The current program share is 10% of retail sales before tax and shipping. Refunded or cancelled sales do not count toward a payout. Your organization dashboard gives you clear visibility into earnings, and the signed partner agreement controls the full calculation.

Fundraising is calculated and paid annually under the partner agreement. We will explain the reporting period and payout schedule before your organization signs.

No. Customers pay through the online checkout. FanGearHQ handles payment processing and applicable store taxes; your organization receives its fundraising payout.

The agreement has an initial 12-month term and then renews annually unless notice is given under its terms. Review the agreement with your organization before signing.

The published agreement allows either party to request an end after the first year with 60 days’ written notice. Pending orders and final payouts are handled as described in the agreement.

The published agreement has an exclusivity clause for online sales of your branded merchandise during the partnership. Discuss any special event or existing arrangement with us before signing.

Your organization keeps its branding. The agreement grants FanGearHQ permission to use it for your store and related approved merchandise during the partnership.

Your organization dashboard gives you a clear, up-to-date view of shop earnings. The partner agreement also describes quarterly sales summaries and a detailed annual payout report, so you can see how earnings are calculated.