FanGearHQ policies
Effective date: September 22, 2025
These Customer Terms and Conditions apply to purchases and use of fangearhq.com and every organization store hosted on a fangearhq.com subdomain. In these terms, “FanGearHQ,” “we,” “us” and “our” refer to FanGearHQ and its legal owner. “Customer,” “you” and “your” refer to the person placing an order or using the website.
1.1 Acceptance of These Terms
By accessing a FanGearHQ website, creating an account or placing an order, you agree to these terms, the Shipping, Returns and Exchanges Policy, and the Privacy Policy. If you do not agree, do not use the website or place an order. You must be legally capable of entering into a contract or have permission from a parent or legal guardian.
1.2 FanGearHQ Is the Seller and Support Contact
FanGearHQ operates the online stores, receives customer payments and provides customer service. Partner organizations promote their stores and receive fundraising revenue, but they are not responsible for fulfilling orders or resolving customer-service issues. Please direct order questions to service@fangearhq.com.
1.3 Products and Made-to-Order Production
Most products are created specifically after an order is placed. Product images and mockups are intended to provide a reasonable representation, but colours may vary by screen, garment batch, material and production method. Minor differences in print placement, embroidery, colour, texture or dimensions that fall within normal production tolerances are not defects.
Customers are responsible for reviewing product descriptions, size guides, colour selections and personalization details before submitting an order. Where a customer supplies a name, number, image or other personalized content, the customer confirms that the information is accurate and that they are authorized to use it.
1.4 Prices, Currency, Taxes and Payment
Unless the website states otherwise, prices are shown in Canadian dollars. Applicable taxes and shipping charges are calculated and displayed before the order is submitted. You authorize FanGearHQ and its payment processor to charge the total shown at checkout.
We may correct pricing, description or availability errors. If an error affects an order already submitted, we may contact you for instructions or cancel the affected item and refund the amount paid.
1.5 Order Review, Acceptance and Cancellation
An order confirmation acknowledges that we received your order; it does not guarantee acceptance or availability. We may decline or cancel an order because of payment failure, suspected fraud, product unavailability, a design or intellectual-property concern, an obvious pricing error, an undeliverable destination or another reasonable operational issue. Any amount charged for a cancelled item will be refunded.
Contact service@fangearhq.com immediately if you need to change or cancel an order. We will try to help, but changes and cancellations are only possible before production begins. Once an order enters production, it cannot normally be changed or cancelled.
1.6 Shipping and Delivery
Orders are produced and shipped by third-party fulfilment providers and carriers. Production and delivery dates shown on the website or in emails are estimates, not guarantees. Orders may arrive in more than one shipment and may be produced in or shipped from different countries.
The customer is responsible for entering a complete and accurate delivery address and monitoring tracking information. Risk of delay may increase during holidays, severe weather, carrier disruptions, customs processing, product shortages or other events outside our reasonable control.
International or cross-border shipments may be subject to customs duties, brokerage charges, import taxes or other fees. Unless checkout expressly states that duties and taxes are prepaid, the recipient is responsible for those charges.
1.7 Returns, Exchanges, Defects and Lost Packages
All purchases are subject to the Shipping, Returns and Exchanges Policy in Section 2. Because products are made to order, we do not accept returns, refunds or exchanges for buyer’s remorse, an incorrect size or colour selected by the customer, or an error in customer-supplied personalization.
If an item arrives damaged, defective, misprinted or materially different from the order, contact service@fangearhq.com within 21 days after receiving it and provide the order number, a description and clear photographs. We will replace items confirmed to be damaged, faulty or not what you ordered. Lost-package claims must be reported within 21 days after the estimated delivery date.
1.8 Refunds
Approved refunds are issued to the original payment method unless another method is required by law or agreed in writing. Financial institutions may require additional processing time. Original or return shipping charges are not refundable unless the return results from our error, a confirmed defect or a right provided by applicable law.
1.9 Organization Branding and Intellectual Property
Organization names, logos and marks appearing in a store are used with permission from the applicable partner organization. FanGearHQ owns or licenses the website, store layouts, product mockups, written content and other platform assets. No content may be copied, scraped, reproduced, resold or used commercially without written permission from the applicable owner.
If you believe content on a FanGearHQ store infringes intellectual-property rights, contact info@fangearhq.com with enough information for us to investigate.
1.10 Accounts and Acceptable Use
You are responsible for protecting your account credentials and for activity conducted through your account. You may not misuse the websites, interfere with security, introduce malicious code, attempt unauthorized access, scrape content or customer information, place fraudulent orders, or use the service in violation of law or another person’s rights.
1.11 Availability and Changes
We may change products, prices, store availability and website features without notice. We may suspend access for maintenance, security or operational reasons. We do not guarantee that every product, size, colour or feature will remain available.
1.12 Disclaimers and Limitation of Liability
To the extent permitted by law, the websites and services are provided on an “as available” basis. FanGearHQ is not responsible for indirect, incidental, special or consequential losses arising from website use, delivery delays or unavailable products. Our aggregate liability relating to an order will not exceed the amount paid for the affected order.
Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded, including applicable consumer-protection rights.
1.13 Governing Law
These terms are governed by the laws of Alberta and the federal laws of Canada that apply there, without limiting any mandatory consumer rights that apply in another province or territory. The courts of Alberta will have jurisdiction, subject to any law that gives a consumer the right to proceed elsewhere.
1.14 Changes to These Terms
We may update these terms to reflect changes to our services, suppliers, practices or legal obligations. The version posted when an order is placed governs that order unless applicable law requires otherwise.
1.15 Contact
FanGearHQ
Mailing address: #339, 9768-170 St NW, Edmonton, AB
Email: service@fangearhq.com